Job Description
We are looking for a skilled IT Support Technician to join our growing team in Columbus, OH. This is a high-impact role offering an immediate start for the right candidate.
Our company provides top-tier technology solutions to local businesses. You will be the first point of contact for our employees, ensuring smooth IT operations and minimal downtime.
Why Join Us?
- Immediate start date available.
- Competitive salary ($55k - $75k).
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Professional development and certification support.
Responsibilities
- Diagnose and resolve hardware, software, and network issues for internal users via helpdesk ticketing.
- Manage and maintain the IT helpdesk system (ServiceNow/Jira).
- Perform system upgrades, patch management, and security updates.
- Configure and support mobile devices and remote access tools (VPN/Remote Desktop).
- Train staff on new software applications and security protocols.
- Monitor network performance and troubleshoot connectivity problems.
Qualifications
- 1-3 years of professional IT Support experience (Helpdesk experience preferred).
- CompTIA A+ certification is a plus but not mandatory.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent troubleshooting and customer service skills.