Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? TechFlow Solutions is looking for a dedicated IT Support Specialist to join our dynamic team in the heart of Austin, TX. If you thrive in a fast-paced environment and enjoy helping others navigate technology, we want to hear from you.
We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional development. Join us as we continue to innovate and support our clients with top-tier technical expertise.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose, resolve, and document technical issues related to desktops, laptops, printers, and peripherals.
- User Support: Provide exceptional first-level support and guidance to employees via phone, email, and in-person.
- Network Administration: Assist in maintaining the local area network (LAN) and ensuring connectivity for all office locations.
- Asset Management: Manage the inventory of IT equipment, including provisioning new devices and retiring old ones.
- Security Compliance: Ensure all workstations are updated with the latest security patches and antivirus definitions.
- Remote Assistance: Utilize remote desktop tools to assist off-site or remote employees with technical problems.
Qualifications
- Education: High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Certifications: CompTIA A+ or Network+ certification is a strong plus.
- Technical Skills: Proficiency in Microsoft Windows 10/11 and Office 365; familiarity with macOS or Linux is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving IT issues.
- Flexibility: Ability to work flexible hours, including some evenings or weekends during peak support periods.