Job Description
Join our award-winning IT team at TechSolutions Inc., a leader in cloud infrastructure services. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Colorado Springs. You'll be the backbone of our operations, ensuring seamless technology experiences across diverse industries. Enjoy a collaborative culture, cutting-edge tools, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, cloud environments (AWS/Azure), and endpoint security solutions
- Lead incident response and resolution for complex technical issues
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Implement cybersecurity best practices and compliance measures
- Mentor junior IT staff and conduct technology training sessions
Qualifications
- 5+ years in IT support with expertise in Windows Server, Active Directory, and cloud services
- CompTIA Security+ and Network+ certifications required
- Proven experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong troubleshooting skills for network connectivity, VPN, and VoIP systems
- Excellent written/verbal communication and customer service abilities
- Experience with virtualization (VMware/Hyper-V) and backup solutions
- Ability to work flexible hours including on-call rotations