Job Description
Are you a problem-solver looking to make a tangible impact in the tech world? Columbus Tech Solutions is seeking a talented and proactive IT Support Specialist to join our growing team in Columbus, OH. We pride ourselves on a culture of innovation, offering a competitive salary package, comprehensive health benefits, and a flexible work environment where your technical expertise will truly shine.
If you are passionate about troubleshooting complex issues and delivering exceptional user support, we want to hear from you.
If you are passionate about troubleshooting complex issues and delivering exceptional user support, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across the organization.
- Manage and prioritize incoming helpdesk tickets and resolve issues efficiently to minimize downtime.
- Assist in the deployment, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Collaborate with the IT infrastructure team to implement security protocols, software updates, and patch management.
- Conduct regular training sessions for employees on new software tools, security best practices, and company policies.
- Perform regular system backups, disaster recovery testing, and routine hardware maintenance.
- Document all technical issues and resolutions in the ticketing system for future reference.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Minimum of 2-3 years of progressive experience in IT support or a helpdesk environment.
- Proficiency in Microsoft Office Suite, Active Directory administration, and Windows 10/11 environments.
- Strong knowledge of TCP/IP networking, hardware troubleshooting, and virtualization technologies.
- Excellent verbal and written communication skills with a strong customer-centric approach.
- CompTIA A+ or Network+ certification is a significant plus.
- Ability to work independently as well as part of a cross-functional team in a fast-paced setting.