Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of Music City? Summit Systems Inc. is seeking a highly motivated IT Support Specialist to join our dynamic team. We are looking for a dedicated individual who thrives in a fast-paced environment and enjoys helping others navigate the digital world.
In this role, you will serve as the primary point of contact for our employees, delivering top-tier technical support via phone, email, and remote tools. We offer a hybrid work model, comprehensive benefits package, and a culture that prioritizes professional growth and innovation.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Manage Active Directory, user accounts, and security access.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to maintain and improve IT infrastructure.
- Assist with software deployment and system updates across the organization.
Qualifications
- Associate degree in Computer Science, IT, or equivalent work experience.
- CompTIA A+ certification preferred.
- 2+ years of experience in IT support, helpdesk, or technical support roles.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Excellent customer service and communication skills.
- Ability to prioritize multiple tasks in a high-volume environment.