Job Description
Join NexusTech Solutions, a leading IT innovator in the Las Vegas Valley, as we revolutionize digital infrastructure for premier hospitality and entertainment clients. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance in our vibrant downtown headquarters. This hybrid role combines on-site troubleshooting at landmark venues with remote support for our growing tech ecosystem. Enjoy competitive benefits, cutting-edge training, and opportunities to work on high-profile projects that shape Vegas' technological landscape.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Deploy and manage cloud infrastructure including Azure AD and Intune
- Troubleshoot network issues (Cisco/Meraki) and optimize Wi-Fi performance
- Execute endpoint security protocols (CrowdStrike, Sentinel) and vulnerability assessments
- Coordinate hardware/software deployments and lifecycle management
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and SLA management
Qualifications
- 3+ years experience in enterprise IT support with Windows 10/11
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Hands-on experience with VPN solutions (Cisco AnyConnect, Palo Alto)
- Strong diagnostic skills for hardware/software conflicts
- ITIL Foundation certification preferred
- Ability to lift 30lbs for equipment deployments
- Valid Nevada driver's license for occasional site visits