Job Description
Are you a tech-savvy problem solver looking to make an impact?
We are seeking a dedicated IT Support Specialist to join our growing team in El Paso, TX. At TechCore Systems, we don't just fix computers; we empower our employees with the technology they need to succeed. If you have a passion for troubleshooting and a knack for excellent customer service, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Modern work environment with state-of-the-art equipment.
- Opportunity for professional growth and certification reimbursement.
- Be part of a collaborative team that values innovation.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including Windows, macOS, and mobile devices.
- Manage and maintain the organization's IT inventory, including laptops, printers, and peripherals.
- Configure and deploy workstations and peripherals for new hires.
- Monitor network performance and respond to alerts to ensure system uptime.
- Maintain accurate documentation of all support tickets and resolutions in our ticketing system.
Qualifications:
- Minimum of 2-3 years of experience in a Help Desk or IT Support role.
- CompTIA A+ certification preferred (Network+ or Security+ is a plus).
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and VPN configurations.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Skills: Help Desk, Troubleshooting, Active Directory, Windows, Networking, Ticketing System, Hardware Repair.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including Windows, macOS, and mobile devices.
- Manage and maintain the organization's IT inventory, including laptops, printers, and peripherals.
- Configure and deploy workstations and peripherals for new hires.
- Monitor network performance and respond to alerts to ensure system uptime.
- Maintain accurate documentation of all support tickets and resolutions in our ticketing system.
Qualifications
- Minimum of 2-3 years of experience in a Help Desk or IT Support role.
- CompTIA A+ certification preferred (Network+ or Security+ is a plus).
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and VPN configurations.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and prioritize tasks in a fast-paced environment.