Job Description
Join our dynamic team as a Senior IT Support Specialist in Detroit! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Michigan's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Implement and maintain cybersecurity protocols to protect client data
- Lead system migrations and infrastructure upgrades
- Train staff on IT best practices and new technologies
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 5+ years of IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure certifications required
- Expert knowledge of Windows Server 2019/2022 and Active Directory
- Experience with cloud platforms (AWS/Azure/GCP)
- Strong problem-solving and communication skills
- Valid Michigan driver's license (client site visits required)