Job Description
Join our dynamic IT team as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, permissions, and system access
- Document technical processes and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory and Office 365
- Excellent troubleshooting and customer service skills
- Ability to prioritize tasks in fast-paced environments