Job Description
Join our dynamic IT team as a Senior IT Support Specialist in the heart of Los Angeles! We're seeking a tech-savvy professional to deliver exceptional technical support to 200+ employees across our headquarters. This hybrid role (3 days onsite, 2 remote) offers growth opportunities in cloud infrastructure and cybersecurity. Enjoy competitive benefits, including health insurance, 401k matching, and professional development stipends. Be part of an innovative company transforming digital experiences for Fortune 500 clients.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and Azure AD administration
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Lead IT infrastructure projects including network upgrades and cloud migrations
- Create and maintain technical documentation and SOPs
- Provide Tier 2/3 support for VoIP systems and video conferencing
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server administration and PowerShell scripting
- Strong knowledge of cloud services (AWS/Azure) fundamentals
- Experience with ServiceNow or ITSM platforms
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- CCNA or Network+ certification preferred
- Bachelor's degree in IT or related field