Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our innovative team in Oakland! We're seeking a tech-savvy professional to deliver exceptional technical support to our dynamic workforce. You'll troubleshoot hardware/software issues, implement security protocols, and optimize system performance while collaborating with cross-functional teams. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via phone, email, and in-person assistance
- Deploy and manage Windows/macOS endpoints including imaging, patching, and software installations
- Configure and troubleshoot network infrastructure including switches, routers, and firewalls
- Administer cloud services (Office 365, Azure AD) and identity management systems
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with vendors for hardware procurement and service-level agreements
- Support AV setups and meeting room technologies for hybrid work environment
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, SCCM, and Intune management
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with customer-focused communication abilities
- Ability to lift 50lbs and work flexible hours during system outages