Job Description
Urgent Opening: Join our dynamic IT team in Milwaukee! We're seeking a dedicated IT Support Specialist to deliver exceptional technical solutions to our growing client base. This critical role requires immediate availability to resolve complex hardware/software issues, maintain system security, and provide seamless user support. If you're passionate about technology and thrive in fast-paced environments, apply today to become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and data protection measures
- Provide remote/on-site technical support to 100+ employees
- Deploy and maintain network equipment (routers, switches, firewalls)
- Document IT procedures and maintain asset inventory
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Expertise in Windows 10/11 and Office 365 administration
- Strong knowledge of Active Directory and Azure AD
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in high-pressure situations
- Excellent communication and problem-solving skills
- Valid driver's license for occasional on-site visits