Job Description
Join TechFlow Solutions Inc., Miami's leading IT innovator, as a Senior IT Support Specialist. You'll be the backbone of our dynamic technical infrastructure, ensuring seamless operations for 200+ employees across 5 locations. We offer cutting-edge tools, career growth opportunities, and a vibrant downtown Miami workspace with skyline views.
Our ideal candidate thrives in fast-paced environments and possesses deep expertise in enterprise systems. Enjoy comprehensive benefits including health insurance, 401k matching, and professional development stipends.
Be part of a team that powers Miami's digital transformation while enjoying competitive salaries and a culture of continuous learning.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and VPNs
- Lead disaster recovery planning and execute system backup procedures
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and maintenance
- Document technical procedures and maintain knowledge base articles
Qualifications
- 3+ years of enterprise IT support experience
- Expertise in Windows Server administration and networking fundamentals
- CompTIA Security+ or equivalent certification required
- Proficiency in ServiceNow or ITSM platforms
- Strong troubleshooting skills for complex hardware/software issues
- Experience with VoIP systems and unified communications
- Ability to lift 30 lbs for equipment maintenance
- Valid Florida driver's license for occasional site visits