Job Description
Join TechCorp Solutions as a Senior IT Support Specialist in our Minneapolis headquarters! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing team. As a key member of our IT department, you'll ensure seamless operations while advancing our digital infrastructure. Enjoy competitive benefits, professional development opportunities, and a collaborative culture in the heart of downtown Minneapolis.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and Microsoft 365 administration
- Deploy and troubleshoot hardware/software including VPN, printers, and mobile devices
- Document IT processes and create knowledge base articles
- Lead security initiatives including endpoint protection and patch management
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff and implement IT best practices
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with Service Desk tools (ServiceNow preferred)
- Excellent problem-solving and communication abilities
- Bachelor's degree in IT or related field preferred