Job Description
Join our innovative team at Omaha Tech Solutions, where technology meets community impact! We're seeking a dedicated IT Support Specialist to empower our growing organization with seamless technical solutions. As a key player in our IT department, you'll be the go-to expert for troubleshooting, system optimization, and user empowerment. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to shape technology in Omaha's thriving business landscape.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 150+ endpoints
- Manage Active Directory, user accounts, and security protocols with precision
- Deploy and maintain Windows 10/11 environments, Microsoft 365, and cloud applications
- Document IT procedures, create knowledge base articles, and conduct training sessions
- Collaborate with vendors for hardware procurement, warranty management, and service level agreements
- Monitor system health using tools like SolarWinds and Splunk for proactive issue resolution
- Support cybersecurity initiatives including patch management and vulnerability assessments
Qualifications
- 3+ years of hands-on IT support experience with Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and Microsoft 365 administration
- Strong diagnostic skills for hardware/software troubleshooting and network connectivity
- Excellent customer service abilities with experience in ITIL best practices
- Familiarity with helpdesk systems (ServiceNow, Zendesk) and remote support tools
- Ability to manage multiple priorities in a fast-paced corporate environment