Job Description
Immediate Opening for IT Support Specialist in Louisville, KY! Join our dynamic team as we expand our technical infrastructure. We're seeking a highly motivated professional to deliver exceptional IT support services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today – this position closes in 48 hours!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets via ServiceNow platform
- Deploy and configure Windows 10/11 workstations and mobile devices
- Execute cybersecurity protocols including endpoint protection and vulnerability scans
- Document SOPs and technical knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of progressive IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills for Windows OS and virtualization
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties