Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Memphis! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This high-impact role requires immediate availability to resolve critical system issues while implementing proactive solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a rapidly growing tech hub.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Document IT procedures and create knowledge base articles
- Coordinate vendor relationships for hardware/software procurement
- Provide onboarding/offboarding support for 100+ employees
Qualifications
- 3+ years of enterprise IT support experience with Windows Server 2019+
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of cloud platforms (AWS/Azure) fundamentals
- Experience with ServiceNow or ITSM platforms
- Excellent problem-solving and communication skills
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in Computer Science or related field preferred