Job Description
Join NexusTech Solutions, Denver's premier IT innovator, as an IT Support Specialist. We're seeking a tech-savvy professional to empower our growing team with seamless IT infrastructure support. Enjoy hybrid work, competitive benefits, and cutting-edge projects in a collaborative environment. If you thrive solving complex technical challenges while delivering exceptional user experiences, this is your next career move.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain hardware/software assets including VPNs, firewalls, and endpoint security
- Document SOPs and create knowledge base articles for IT self-service portal
- Collaborate with vendors for hardware procurement and software licensing
- Lead disaster recovery drills and cybersecurity incident response
Qualifications
- 3+ years enterprise IT support experience with Windows 10/11 and macOS
- Expertise in Active Directory, SCCM, and cloud networking (VPN/SD-WAN)
- CompTIA A+/Network+ or equivalent certifications required
- Experience with ITSM tools (ServiceNow/Jira) and ITIL framework
- Strong problem-solving skills with ability to troubleshoot complex systems
- Excellent communication skills for technical/non-technical stakeholders