Job Description
Join our dynamic team in Raleigh as a Senior IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Our ideal candidate thrives in fast-paced environments and possesses a passion for resolving complex technical challenges. If you're ready to advance your career while supporting innovative businesses, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure (AWS/Azure)
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead IT projects including system migrations and upgrades
- Monitor system health and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and problem-solving abilities
- Valid North Carolina driver's license for occasional on-site visits