Job Description
Join our award-winning IT team and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Tucson-based clients. This high-impact role offers rapid growth opportunities in a cutting-edge environment where your problem-solving skills directly shape user experiences.
As a key member of our operations, you'll implement proactive solutions while maintaining 99.9% system uptime. Our collaborative culture values continuous learning, with quarterly certifications and dedicated mentorship programs. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible remote work options.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security protocols
- Deploy and optimize VoIP systems, VPNs, and cloud collaboration tools
- Lead disaster recovery initiatives and cybersecurity incident response
- Document SOPs and create knowledge base articles for team scaling
- Collaborate with vendors for hardware/software lifecycle management
- Mentor junior technicians during peak service periods
Qualifications
- 3+ years enterprise IT support experience with SaaS platforms
- CompTIA Network+/Security+ or equivalent certifications
- Expertise in Microsoft 365 administration and Intune MDM
- Hands-on experience with SCCM, Jamf Pro, or similar tools
- CCNA or equivalent networking knowledge required
- Proven ability to resolve complex incidents under pressure
- Excellent communication skills with non-technical stakeholders
- Ability to lift 30lbs for hardware maintenance tasks