Job Description
Join our dynamic team as an IT Support Specialist in Albuquerque! We're urgently seeking a tech-savvy professional to deliver exceptional support across our growing organization. This critical role requires a problem-solver who thrives in fast-paced environments while maintaining a customer-first approach. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative culture.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Diagnose and resolve complex system outages and performance bottlenecks
- Document processes, SOPs, and incident reports using ITIL standards
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and cloud services (Azure/O365)
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Strong knowledge of network infrastructure (routers, switches, firewalls)
- Excellent troubleshooting skills with hardware and software diagnostics
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple incidents simultaneously