Job Description
Join our dynamic IT team in Sacramento and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance and ensure seamless operations for our growing organization. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in technology.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Diagnose and resolve complex technical problems with minimal supervision
- Document all IT processes, incidents, and resolutions in service management tools
- Collaborate with cross-functional teams to implement security protocols
- Conduct regular system audits and preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)CompTIA A+/Network+ certification or equivalent
- Proven ability to prioritize tasks and manage multiple incidents
- Excellent communication skills and customer service mindset
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Bachelor's degree in Computer Science or related field preferred