Job Description
Join our dynamic team immediately! We're urgently seeking an IT Support Specialist to join our Kansas City headquarters. This critical role requires a proactive problem-solver with exceptional customer service skills to support our growing tech infrastructure. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an immediate impact in a fast-paced environment. Apply now to secure your position!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure Windows 10/11 workstations and peripherals
- Administer Active Directory, Office 365, and cloud services
- Document IT procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Support cybersecurity initiatives and compliance protocols
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/BMC Remedy)
- Ability to lift 25 lbs for equipment maintenance