Job Description
Immediate Opening for IT Support Specialist in Long Beach, CA! We're seeking a dynamic professional to join our fast-growing tech team. This urgent role requires exceptional problem-solving skills and a passion for delivering seamless IT experiences. Enjoy competitive compensation, modern workspace, and career growth opportunities in one of California's most vibrant coastal cities.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across hardware, software, and network systems
- Manage Active Directory, Windows 10/11 deployments, and Office 365 administration
- Implement cybersecurity protocols including endpoint protection and VPN configurations
- Diagnose and resolve complex hardware failures, network outages, and application issues
- Document SOPs and maintain IT asset inventory using ServiceNow
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT infrastructure projects including cloud migrations and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in Active Directory, PowerShell scripting, and cloud services (AWS/Azure)
- Strong analytical skills for troubleshooting complex technical issues
- Excellent communication abilities for both technical and non-technical stakeholders
- Experience with ITIL frameworks and IT service management tools
- Bachelor's degree in Computer Science or related field preferred