Job Description
Join our dynamic IT team as we urgently expand to meet growing demand in the Central Valley! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base. You'll be the first point of contact for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. This is a high-impact role requiring problem-solving agility and exceptional communication skills in a fast-paced environment.
Responsibilities
- Diagnose and resolve technical issues across desktops, laptops, printers, and network systems
- Install, configure, and maintain software applications and operating systems
- Provide remote and on-site technical support with rapid response times
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Train users on new systems and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize urgent requests
- Valid California driver's license for occasional site visits