Job Description
Join our award-winning IT team in Indianapolis and make an immediate impact! We're seeking a tech-savvy Senior IT Support Specialist to provide exceptional technical assistance to our growing client base. This high-impact role combines hands-on troubleshooting with strategic system optimization in a fast-paced environment.
As a cornerstone of our operations, you'll maintain our reputation for reliability while implementing cutting-edge solutions. We offer competitive compensation, flexible scheduling, and opportunities for professional growth in one of Indiana's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Deploy and maintain cybersecurity protocols including VPNs and endpoint protection
- Provide remote and on-site technical support to 200+ end-users
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including system migrations and upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Experience with Microsoft 365 administration and Azure fundamentals
- Strong understanding of network protocols (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts
- Proven experience with helpdesk ticketing systems (ServiceNow preferred)
- Valid driver's license for occasional on-site visits