Job Description
Join our award-winning IT team in the vibrant heart of New Orleans! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our 24/7 operations center, you'll troubleshoot complex systems, implement cutting-edge solutions, and drive digital transformation across diverse industries. Enjoy competitive benefits, professional development opportunities, and the unique culture of New Orleans while advancing your career in technology.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS environments, including hardware/software troubleshooting
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain security protocols including endpoint protection and VPNs
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and lead incident response during critical outages
Qualifications
- 3+ years of hands-on IT support experience with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell scripting and network diagnostics tools
- Strong customer service skills with ability to translate technical concepts
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Bachelor's degree in Computer Science or related field preferred