Job Description
Join our dynamic tech team in Oakland as an IT Support Specialist! We're seeking a passionate professional to deliver exceptional technical support to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory, network configurations, and cloud services
- Provide remote and on-site technical support to 50+ end-users
- Implement security protocols and maintain system backups
- Document IT procedures and maintain asset inventory
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and helpdesk tools
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)