Job Description
Join our dynamic IT team in Omaha as we revolutionize client support across the Midwest! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate opening offers a chance to work with cutting-edge technologies in a collaborative, fast-paced environment where your problem-solving skills will directly impact business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory, Office 365, and cloud-based applications
- Document IT processes and maintain accurate service desk tickets
- Train users on new technologies and best practices
- Collaborate with network and security teams on infrastructure projects
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows OS (10/11), Microsoft 365, and cloud services
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+, Network+, or Security+ certification preferred
- Excellent troubleshooting and diagnostic skills
- Customer-focused mindset with exceptional communication abilities
- Ability to prioritize tasks and manage multiple projects simultaneously