Job Description
We are looking for a detail-oriented and energetic IT Support Specialist to join our team in Minneapolis, MN. This is an immediate hire opportunity for a proactive problem-solver who is passionate about delivering exceptional technical service. You will play a critical role in maintaining our technology infrastructure and supporting a diverse range of business operations.
At Apex Digital Solutions, we value innovation and collaboration. We offer a competitive benefits package and a supportive environment where your technical skills will make a tangible impact.
Responsibilities
- Tier 1 & 2 Support: Provide comprehensive technical assistance to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Ticket Management: Log, prioritize, and track all support tickets in our ticketing system (Zendesk/ServiceNow) to ensure SLA compliance.
- Hardware Lifecycle: Perform setup, configuration, and deployment of laptops, desktops, printers, and mobile devices for new hires.
- Network & Security: Assist in maintaining network security, including firewall management, VPN configurations, and antivirus updates.
- User Training: Conduct training sessions and workshops to educate staff on new software applications and security best practices.
- Asset Management: Maintain accurate records of all IT assets and inventory through regular audits and updates.
- Remote Support: Utilize remote desktop tools to troubleshoot issues for off-site employees and remote workers.
Qualifications
- Certifications: CompTIA A+ or Network+ certification is required; Microsoft Certified Professional (MCP) preferred.
- Experience: Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Technical Proficiency: Strong working knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic TCP/IP networking.
- Communication Skills: Exceptional ability to communicate complex technical information clearly to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot hardware failures, operating system errors, and application crashes.
- Education: Associate’s degree in Computer Science, Information Technology, or related field.