Job Description
Join our award-winning IT team as an IT Support Specialist in sunny Miami! We're a fast-growing tech company seeking a passionate problem-solver to deliver exceptional technical support to our dynamic workforce. Enjoy competitive compensation, modern equipment, and a vibrant workplace culture in the heart of Miami's financial district. Immediate start available for qualified candidates.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and O365 environments
- Install, configure, and troubleshoot Windows/macOS workstations and servers
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system performance and implement security best practices
- Support cloud migrations and hybrid infrastructure solutions
Qualifications
- 3+ years in IT support with proven troubleshooting experience
- Expertise in Windows Server, Active Directory, and O365
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize complex tasks
- Valid Florida driver's license for occasional off-site support