Job Description
Join our dynamic team as an IT Support Specialist in Tulsa! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is an immediate opportunity to make an impact in a fast-paced environment where innovation meets reliability. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values growth and technical excellence.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and access permissions
- Deploy and configure network equipment (routers, switches, firewalls)
- Implement cybersecurity best practices and maintain system backups
- Provide remote and on-site technical support to 150+ employees
- Document IT processes and maintain knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong troubleshooting skills for endpoint and network issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment maintenance
- Valid Oklahoma driver's license for occasional site visits