Job Description
Join TechSolutions Tulsa as a Senior IT Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional IT services in the vibrant heart of Oklahoma. This hybrid role combines on-site support with remote troubleshooting, offering the perfect balance for career growth and work-life balance.
Responsibilities
- Deploy, configure, and maintain hardware/software systems including Windows/Linux environments
- Provide Tier 2/3 support for network infrastructure, cloud services, and cybersecurity protocols
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors to resolve complex technical escalations
- Train end-users on best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT support experience with Windows/Linux systems
- CompTIA Network+ or equivalent certification required
- Proficiency in Azure/AWS cloud environments and networking fundamentals
- Strong problem-solving skills with ability to diagnose hardware/software issues
- Excellent communication skills for technical/non-technical stakeholders
- Experience with ServiceNow or ITSM platforms preferred
- Valid driver's license for occasional on-site client visits