Job Description
Join our innovative team at TechSolutions Inc. as a Senior IT Support Specialist in Boston's vibrant tech hub. We're seeking a dedicated professional to deliver exceptional technical support to our growing client base. This hybrid role offers the flexibility of remote work with 2 days per week in our modern downtown Boston office. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a company that values technical excellence and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system deployments
- Monitor and maintain cybersecurity protocols including endpoint protection
- Lead user training sessions on new technologies and best practices
- Oversee vendor relationships and hardware/software procurement
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Active Directory, Office 365, and cloud services
- CompTIA Security+ or equivalent certification required
- Strong troubleshooting skills for complex network and system issues
- Experience with ITIL framework and service management tools
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and willingness to travel between Boston locations