Job Description
Join our innovative team in Boston as an IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to deliver exceptional technical support to our dynamic workforce. As a key member of our IT department, you'll troubleshoot hardware/software issues, optimize system performance, and ensure seamless daily operations. If you're passionate about solving problems and thrive in a fast-paced environment, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1/2 support for network infrastructure, printers, and peripherals
- Manage Active Directory accounts, group policies, and system access
- Deploy and maintain software updates, patches, and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud-based applications (O365, G-Suite, etc.)
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Active Directory, DNS, DHCP, and VPN
- Excellent troubleshooting skills with hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Strong communication skills and customer service focus
- Ability to lift 30 lbs for equipment maintenance