Job Description
Join our award-winning IT team in sunny El Paso, TX! We're seeking a passionate IT Support Specialist to join our dynamic organization immediately. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes a real impact. If you thrive on solving technical challenges and supporting users, this is your next career move!
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy and manage Windows 10/11 workstations and mobile devices
- Administer Active Directory, O365, and cloud-based security tools
- Troubleshoot network issues, printers, and AV systems
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and user training
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows OS, Microsoft 365, and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to lift 25 lbs for equipment maintenance
- Bilingual (English/Spanish) preferred