Job Description
Join our cutting-edge IT team in Denver and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to resolve technical challenges, optimize system performance, and deliver exceptional user experiences. This immediate hire opportunity offers rapid career growth in a collaborative environment where innovation meets operational excellence.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud-based solutions (Microsoft 365, Azure)
- Provide Level 1-2 support for 200+ users across multiple locations
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices and compliance measures
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong understanding of TCP/IP, DNS, DHCP, and firewall configurations
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs for equipment maintenance