Job Description
Immediate opening for an IT Support Specialist in Washington DC! Join our dynamic team at TechSolutions Inc. to deliver exceptional technical support to government and corporate clients. We're seeking a proactive problem-solver with a passion for technology and customer service. Enjoy competitive benefits, flexible scheduling, and growth opportunities in the heart of the nation's capital.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Microsoft 365, and cloud infrastructure
- Deploy and maintain security protocols including endpoint protection
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system upgrades
- Train users on new technologies and best practices
- Monitor system performance and resolve incidents proactively
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell and scripting (VBScript/Python)
- Experience with ServiceNow or ITSM platforms
- Strong knowledge of cloud services (Azure/O365)
- Ability to troubleshoot VPN and remote access issues
- Excellent communication and customer service skills
- Active Secret clearance or ability to obtain one