Job Description
Join TechNova Solutions as a Senior IT Support Specialist in Charlotte, NC! We're seeking a dynamic professional to deliver exceptional technical support to our growing enterprise client base. This hybrid role combines hands-on troubleshooting with strategic infrastructure optimization. Enjoy competitive benefits, professional development stipends, and a modern workspace in Uptown Charlotte. Be part of an award-winning IT team recognized for innovation and employee satisfaction. Apply today to advance your career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 2/3 technical support for 500+ enterprise users across Windows, macOS, and mobile platforms
- Manage Active Directory, Azure AD, and endpoint security solutions (Intune, Sentinel)
- Implement and maintain virtualized environments (VMware/Hyper-V) and cloud infrastructure
- Lead IT projects including hardware refreshes, software deployments, and network upgrades
- Document SOPs, knowledge base articles, and incident reports using ServiceNow
- Collaborate with vendors for hardware procurement and software licensing management
- Mentor junior technicians and conduct quarterly skills training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows 10/11, Microsoft 365, and networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications required: CompTIA Network+ and either CompTIA Security+ or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with virtualization platforms (VMware ESXi/Hyper-V) and cloud services (AWS/Azure)
- Strong scripting abilities (PowerShell/Bash) for automation tasks
- Exceptional customer service skills with ability to translate technical concepts for non-technical audiences
- Valid North Carolina driver's license for occasional on-site visits