Job Description
Join our dynamic team as a Senior IT Support Specialist in the heart of Fort Worth! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. You'll be the go-to expert for resolving complex technical issues, optimizing system performance, and ensuring seamless IT operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and maintain Windows Server environments and Active Directory
- Implement cybersecurity protocols and conduct vulnerability assessments
- Oversee cloud infrastructure including Azure and AWS services
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
Qualifications
- Bachelor's degree in Computer Science or related field
- 3+ years of hands-on IT support experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows 10/11, Active Directory, and PowerShell
- Experience with ticketing systems (ServiceNow preferred)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional on-call duties