Job Description
Join our cutting-edge IT team at NexusTech Systems, where innovation meets reliability. We're seeking a dynamic IT Support Specialist to join our San Francisco headquarters immediately. As the first point of contact for our 500+ employees, you'll be instrumental in maintaining our seamless digital infrastructure while solving complex technical challenges with creativity and precision. This hybrid role combines on-site collaboration with flexible remote work options.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/GCP) configurations
- Deploy and maintain endpoint security solutions including EDR and MDM platforms
- Document SOPs and create knowledge base articles for technical troubleshooting
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead incident response for critical outages with 24/7 on-call rotation
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Expertise in Microsoft 365 administration and PowerShell scripting
- Proven experience with ticketing systems (Jira/ServiceNow) and ITIL frameworks
- Strong understanding of network fundamentals (TCP/IP, DNS, VPNs)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to lift 30lbs for equipment deployment