Job Description
Join TechNova Solutions' award-winning IT team in the heart of Silicon Valley! We're seeking a passionate Senior IT Support Specialist to empower our innovative workforce through seamless technology solutions. Enjoy hybrid work, cutting-edge tools, and a culture that values your expertise in keeping our digital ecosystem thriving.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Lead hardware/software lifecycle management and asset tracking
- Develop and maintain documentation for IT procedures and knowledge base
- Collaborate with vendors for hardware procurement and service-level agreements
- Support audio/video conferencing systems and hybrid work initiatives
- Contribute to cybersecurity best practices and incident response
Qualifications
- 5+ years of enterprise IT support experience with Windows Server and cloud services
- Expertise in Active Directory, GPO, and endpoint management tools
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Proven track record in IT project implementation and documentation
- Excellent troubleshooting skills with network diagnostics tools
- Experience supporting hybrid work environments and remote teams