Job Description
Join our award-winning IT team at TechFlow Solutions, where innovation meets reliability. We're seeking a passionate IT Support Specialist to empower our Arlington-based clients with seamless technical solutions. Enjoy a collaborative environment, cutting-edge resources, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain asset management databases
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and network troubleshooting
- Experience with ServiceNow or similar ITSM platforms
- Strong problem-solving skills with customer-focused mindset
- Valid Texas driver's license for occasional client site visits