Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing Minneapolis-based workforce. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
As a key member of our operations team, you'll troubleshoot hardware/software issues, implement security protocols, and ensure seamless technology operations across departments. If you thrive in fast-paced settings and enjoy solving complex technical challenges, this is your chance to make a tangible impact.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, VPN, and application problems
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain printers, scanners, and peripheral devices
- Document technical procedures and maintain accurate support ticket records
- Collaborate with vendors for hardware procurement and service contracts
- Assist with cybersecurity measures including patch management and threat detection
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent problem-solving and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple incidents simultaneously