Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our dynamic tech environment. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team. In this role, you'll diagnose and resolve complex IT issues while maintaining our cutting-edge infrastructure. If you thrive in fast-paced settings and love empowering users through technology, this is your next career-defining opportunity.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, user accounts, and permission structures
- Deploy and maintain cybersecurity protocols across endpoints
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement backup solutions and disaster recovery plans
- Train staff on digital security best practices
- Monitor system performance using monitoring tools
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 3+ years in enterprise IT support or help desk roles
- CompTIA Security+ and Microsoft Azure Fundamentals certifications
- Expertise in Windows Server 2019/2022 and cloud platforms
- Strong scripting knowledge (PowerShell/Bash)
- Experience with ServiceNow or ITSM tools
- Excellent communication and customer service skills
- Ability to manage multiple priorities under tight deadlines