Job Description
Join our dynamic team as an IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. This hybrid role combines on-site support with remote troubleshooting, offering flexibility and growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes, procedures, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system health and proactively address security vulnerabilities
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for network connectivity and cloud services
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Ability to lift 25 lbs for equipment maintenance