Job Description
Join TechSolutions Inc., a leading tech innovator in Dallas, as our next Senior IT Support Specialist. You'll be the backbone of our IT infrastructure, delivering exceptional technical support to our dynamic team while working in a state-of-the-art facility with cutting-edge technology. We offer competitive compensation, comprehensive benefits, and a culture that champions growth and innovation. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud-based systems
- Deploy and configure new workstations, laptops, and mobile devices
- Document IT processes, procedures, and knowledge base articles
- Collaborate with cross-functional teams on security initiatives
- Monitor system health and proactively address potential issues
- Train employees on IT best practices and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Certifications required: CompTIA A+, Network+, or equivalent
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and customer service skills
- Ability to lift up to 30 lbs for hardware maintenance