Job Description
Join our dynamic IT team in Kansas City's thriving tech hub! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees across multiple office locations. This hybrid role combines on-site troubleshooting with remote system administration, offering growth opportunities in cloud infrastructure and cybersecurity. Enjoy competitive benefits, flexible scheduling, and a collaborative environment that values innovation.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS endpoints, network hardware, and cloud services (Azure/O365)
- Manage Active Directory, Group Policy, and endpoint security solutions (CrowdStrike/Intune)
- Deploy and maintain virtualized environments (VMware/Hyper-V)
- Document SOPs, create knowledge base articles, and conduct user training sessions
- Collaborate with vendors for hardware/software procurement and licensing compliance
- Monitor system health via SIEM tools and proactively address security incidents
Qualifications
- 5+ years of enterprise IT support with Windows 10/11 administration
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in Azure AD, Intune, and Microsoft 365 administration
- Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies
- Strong diagnostic skills for network (Cisco/Aruba) and printer hardware issues
- Ability to lift 30lbs for equipment maintenance
- BS in Computer Science or related field preferred