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Information Technology 🏢 Full Time ⭐️ Verified

Senior IT Support Specialist

TechSolutions KC
Kansas City
Estimated Salary
USD 65.000 – USD 85.000
New
Live Update
30 September 2026
Deadline
30 Sep 2027

Job Description

Join our dynamic IT team in Kansas City's thriving tech hub! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees across multiple office locations. This hybrid role combines on-site troubleshooting with remote system administration, offering growth opportunities in cloud infrastructure and cybersecurity. Enjoy competitive benefits, flexible scheduling, and a collaborative environment that values innovation.

Responsibilities

  • Provide Tier 2-3 technical support for Windows/macOS endpoints, network hardware, and cloud services (Azure/O365)
  • Manage Active Directory, Group Policy, and endpoint security solutions (CrowdStrike/Intune)
  • Deploy and maintain virtualized environments (VMware/Hyper-V)
  • Document SOPs, create knowledge base articles, and conduct user training sessions
  • Collaborate with vendors for hardware/software procurement and licensing compliance
  • Monitor system health via SIEM tools and proactively address security incidents

Qualifications

  • 5+ years of enterprise IT support with Windows 10/11 administration
  • CompTIA Security+ or equivalent cybersecurity certification
  • Expertise in Azure AD, Intune, and Microsoft 365 administration
  • Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies
  • Strong diagnostic skills for network (Cisco/Aruba) and printer hardware issues
  • Ability to lift 30lbs for equipment maintenance
  • BS in Computer Science or related field preferred

Required Skills

IT Support Windows Administration Azure AD Microsoft 365 Endpoint Security ServiceNow VMware Network Troubleshooting

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