Job Description
We are looking for a talented IT Support Specialist to join our high-performance team in the heart of Indianapolis. At IndyTech Solutions, we pride ourselves on delivering top-tier technical infrastructure that powers the local business community. If you are a problem-solver with a passion for technology and a knack for helping others, this is the opportunity you've been waiting for.
As part of our dynamic IT department, you will be the frontline defender of our network integrity. We offer a hybrid work model, competitive benefits, and a culture that values continuous learning and professional growth.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and prioritize incoming Help Desk tickets within SLA guidelines using our ticketing system.
- Install, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
- Perform routine system updates, patch management, and security audits to ensure data protection.
- Collaborate with senior engineers to resolve complex infrastructure issues and implement long-term solutions.
- Train employees on new software applications and IT best practices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2-3 years of experience in IT Help Desk or Desktop Support.
- CompTIA A+ or Network+ certification is a strong plus.
- In-depth knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.