Job Description
Join our dynamic team as an IT Support Specialist in sunny El Paso, TX! We're seeking a tech-savvy professional to empower our workforce with seamless IT solutions. At TechSolutions Inc., we foster innovation and career growth while serving the vibrant El Paso community. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology in a supportive environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across Windows/Active Directory
- Deploy and maintain workstation configurations, printers, and peripheral devices
- Document IT processes, solutions, and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct cybersecurity awareness training for employees
- Monitor system performance and proactively resolve technical bottlenecks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certifications (or willingness to obtain)
- Proficiency in troubleshooting Microsoft 365 and cloud applications
- Strong documentation skills with ITSM tools (ServiceNow preferred)
- Excellent customer service with Spanish bilingual capability
- Experience with SCCM or similar endpoint management tools